Terms and Conditions of the Service Provided by Fromhina LLC 1. Introduction Welcome to Fromhina LLC (“we”, “our”, “us”). By accessing or using our website [fromhina.com] or listing products on our platform (the “Service”), you agree to comply with and be bound by these Terms and Conditions of the Service (“Terms”). Please make sure to read the Terms carefully before signing or using our Service. These Terms govern the relationship between Fromhina LLC and vendors who list and sell their products through our e-commerce platform. 2. Purpose and Relationship This Agreement outlines the terms under which the Vendor’s products will be offered and sold through Fromhina’s e-commerce platform under a drop-shipping arrangement. Fromhina acts solely as an intermediary marketplace platform connecting buyers and sellers. It shall not assume ownership of any product at any time and shall not be deemed a seller, distributor, manufacturer, or agent of the Vendor. 3. Drop-Shipping Definition “Drop-Shipping” means that upon receipt of a customer order, Fromhina will notify the Vendor, who shall fulfill the order directly to the customer. In certain cases, Fromhina may receive the Vendor’s product at its warehouse for the sole purpose of consolidating multiple items purchased by a single customer into one shipment. In such cases, Fromhina shall not assume ownership of the goods but shall act solely as a logistics facilitator. 4. Onboarding and Approval Vendors are onboarded upon:
- Signing the Vendor Agreement;
- Uploading product listings, pricing, high-quality images, and real-time stock levels to the Fromhina platform.
Fromhina reserves the right to approve or reject any vendor or product before or after listing. 5. Sales, Fulfillment and Customer Service The Vendor agrees to fulfill orders promptly upon receiving a confirmed order notification from Fromhina. Orders must be fulfilled within the shipping time agreed upon; any deviation must be communicated immediately. Fromhina handles:
- Payment collection (online and COD);
- Customer service (pre-sale and post-sale);
- Platform operations and maintenance;
- Marketing (including use of vendor content and product imagery).
Fromhina may feature the Vendor’s content in its own campaigns, events, and editorial materials, subject to prior notice. 6. Product Listings and Intellectual Property Vendors grant Fromhina a non-exclusive, royalty-free license to use all submitted product imagery, content, logos, and brand assets for sales and marketing purposes. Vendors warrant that they own or have valid rights to all materials submitted and that no third-party copyrights or trademarks are violated. Fromhina may use these assets in digital ads, newsletters, press, events, influencer campaigns, and social media. Vendors agree to provide Fromhina with high-quality images, brand stories, and other relevant material upon onboarding and update them when necessary. Fromhina may remove listings suspected of IP violations without notice. 7. Order Fulfillment and Logistics Once an order is confirmed by Fromhina, the Vendor must prepare the product for pickup by Fromhina’s logistics partner. Vendors are responsible for:
- Timely preparation and proper packaging;
- Ensuring product integrity during packaging;
- Providing Fromhina with accurate stock and delivery updates.
8. Returns, Refunds and Consumer Law Compliance We comply with Egyptian Consumer Protection Law No. 181/2018 , which includes a 14-day return window. Pursuant to Article 39 of the law, customers may return items unless the item falls under the exceptions outlined in the law, including:
- Products sold in sealed packaging which have been unsealed after delivery;
- Custom-made or personalized items;
- Intimate apparel, swimwear, cosmetics, and hygiene-related products;
- Perishable goods.
Returned items must be evaluated by the Vendor. If deemed undamaged and resellable, they must be accepted back without dispute. The Vendor is liable for all defects, manufacturing faults, mislabeling, or harm caused by their products. Fromhina reserves the right to refund the customer and deduct the corresponding amount from the Vendor’s payout. 9. Product Liability and Limitation of Liability The Vendor assumes full and exclusive legal and financial responsibility for:
- The quality, safety, legality, and fitness for purpose of its products;
- Any bodily injury, allergic reaction, illness, damage, or loss arising from the use or consumption of its products;
- Compliance with all applicable laws including but not limited to Law No. 181/2018 on Consumer Protection, Law No. 64/2022 on E-Transactions and Digital Signatures, and Law No. 82/2002 on Consumer Protection.
Fromhina shall bear no liability whatsoever for the Vendor’s products or actions. Fromhina is not responsible for:
- Lost profits or indirect damages;
- Delays due to third-party logistics providers or Force Majeure Events;
- Platform downtime, technical issues, or service interruptions beyond Fromhina’s control.
Fromhina’s total aggregate liability is strictly limited to the commission earned from the Vendor during the three (3) months preceding the incident giving rise to the claim. 10. Payments Fromhina shall process payouts at the end of every calendar month for confirmed delivered orders. Payouts will be sent via bank transfer, minus:
- Fromhina’s agreed commission of per transaction ;
- Any penalties (e.g., non-fulfillment, product faults, returns due to vendor negligence);
- Bank transfer fees, which are not included in payout reports and vary depending on the Vendor’s bank.
Fromhina may charge the Vendor for additional services (e.g., product photography, packaging design, or featured marketing) based on written agreement and invoicing. The scope and pricing of such services may vary. 11. Pricing & Promotions Vendors must set accurate and competitive pricing. Fromhina may propose discounts or promotional campaigns; however, Vendor approval is required if it impacts payout amounts. Vendors agree not to offer lower pricing on other platforms in a way that undercuts Fromhina unless otherwise agreed. 12. Confidentiality Vendors agree to keep confidential any non-public business, marketing, technical, or operational information shared by Fromhina. This obligation remains valid for two (2) years post termination of the Agreement. 13. Term, Termination and Breach This Agreement becomes effective upon signing and shall remain in effect until:
- Either Party provides written notice of termination (minimum 30 days), OR
- There is a breach of Agreement, in which case Fromhina may suspend or terminate the Vendor account immediately.
Fromhina may terminate immediately for:
- Illegal product listings;
- Reputational harm or customer complaints due to Vendor conduct;
- Repeated non-fulfillment of orders;
- Breach of this Agreement.
Upon termination, final payments (after deductions) will be processed within 30 days. Upon termination, the Vendor must:
- Fulfill all outstanding orders;
- Accept any returns in progress;
- Reconcile final payment and commission.
14. Governing Law and Dispute Resolution These Terms shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, including commercial and consumer protection regulations. Any dispute arising out of or in connection with this Agreement shall first be resolved amicably through good faith negotiations between the Parties. If the matter remains unresolved within thirty (30) days, either Party may refer the dispute to mediation before resorting to litigation. If mediation fails, the competent courts of Cairo, Egypt shall have exclusive jurisdiction over any dispute. 15. Force Majeure Neither Party shall be liable for any failure or delay in performance under this Agreement caused by circumstances beyond their reasonable control, including but not limited to natural disasters, pandemics, strikes, wars, civil unrest, government restrictions, or internet failures (“Force Majeure Events”). A Party affected by a Force Majeure Event shall promptly notify the other Party in writing and provide supporting documentation. The affected Party shall resume performance as soon as practicable after the Force Majeure Event ceases. 16. Data Protection / Privacy Each Party shall comply with the provisions of the Egyptian Personal Data Protection Law (No. 151/2020), particularly regarding the collection, processing, storage, and transfer of personal data obtained through the operation of this Agreement. Vendors may only process personal data received from Fromhina for the purposes necessary to fulfill orders and shall not use such data for marketing or other unrelated purposes without prior written consent. Fromhina shall remain the data controller, and the Vendor shall act as a data processor under this Agreement. 17. Non-Exclusivity Nothing in these Terms shall restrict Fromhina from working with other vendors offering similar products. The Vendor acknowledges that Fromhina may offer comparable or competing products from other vendors without limitation. 18. Amendments & Notices These Terms constitute the entire agreement between the Parties. Fromhina reserves the right to amend these Terms with written notice of at least 14 days. Continued use of the platform constitutes acceptance. Notices may be delivered by email or WhatsApp to the last known contact details provided by the Vendor. 19. Contact Us For any questions about these Terms, please reach out to us at contact@fromhina.com
