EGP 275
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Fromhina LLC - Privacy Policy 1. Introduction Fromhina LLC ("we", "our", "us") is committed to protecting your privacy and ensuring the lawful and secure handling of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website [fromhina.com] (the "Service"), including when you register an account, place an order, or contact us. By using our Service, you consent to the collection and use of your information in accordance with this Policy. 2. Information We Collect We may collect two types of information: A. Personal Information This includes any information that can identify you directly or indirectly, such as:
B. Non-Personal Information We may also collect non-personal, aggregated, or anonymized data about your use of the Service, such as:
3. How We Use Your Information We process your personal information for the following purposes:
We will only process your data where we have a lawful basis to do so, including:
4. Information Sharing and Disclosure We do not sell, trade, or transfer your personal information to outside parties without your consent, except in the following cases: A. Service Providers We may share your information with trusted third-party vendors who assist us in operating our Service, conducting our business, or servicing you (e.g., logistics, payment processors, IT services). These providers are contractually obligated to keep your information confidential and secure. B. Legal Requirements We may disclose your information if required by law or in response to valid requests from government authorities, courts, or regulatory bodies. C. Business Transfers In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. You will be notified via email or prominent notice on our website of any change in ownership or use of your personal data. 5. Payment Processing We use third-party payment processors to handle transactions securely. When you make a purchase, your payment information (such as credit card details) is processed directly by these providers. Fromhina does not store or directly process your payment information . Our payment partners are compliant with industry standards such as PCI-DSS to ensure your financial data remains protected. 6. Data Security We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours, as required by the PDPL. 7. Your Rights Under the PDPL Under the Egyptian Personal Data Protection Law (No. 151/2020), you have the right to:
You may exercise these rights by contacting us at contact@fromhina.com. Please note that some requests may be limited by law or contractual obligations. 8.Third-Party Links Our Service may contain links to external websites operated by other companies or individuals. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. 9. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. Cookies are small text files stored on your device that help us:
You may manage cookie settings through your browser. However, disabling cookies may affect the functionality of the Service. For more information, please see our Cookie Policy , which is incorporated into this Privacy Policy. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by:
Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy. 11. Contact Us If you have any questions about this Privacy Policy, need to exercise your data rights, or wish to report a concern, please contact us at contact@fromhina.com
Terms and Conditions of the Service Provided by Fromhina LLC 1. Introduction Welcome to Fromhina LLC (“we”, “our”, “us”). By accessing or using our website [fromhina.com] or placing an order through our platform (the “Service”), you agree to comply with and be bound by these Terms and Conditions of the Service (“Terms”). Please make sure to read the Terms carefully before using our Service or placing an order. These Terms apply to all users of the Service, including visitors, registered customers, and purchasers. 2. Use of the Service Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. Prohibited Activities: You agree not to engage in any activity that interferes with or disrupts the Service or servers/networks connected to the Service. This includes but is not limited to:
Attempting to gain unauthorized access to the Service;
Using automated tools or bots to interact with the website;
Misrepresenting your identity or intent when using the Service.
3. Purchases and Payments Product Listings: While we strive for accuracy, we do not guarantee that product descriptions, images, or other content are error-free or complete. We reserve the right to correct inaccuracies at any time. Pricing: All prices are listed in the applicable purchasing currency and are subject to change without prior notice. The price displayed at checkout is the final price you will be charged unless otherwise stated. Payment Methods: We accept various payment methods, including credit/debit cards . By providing a payment method, you represent that you are authorized to use it and authorize us to charge your payment method for the total amount of your order. 4. Shipping and Delivery Delivery Timeframe: We aim to deliver products within an estimated timeframe shown at the checkout screen depending on your geographical location; however, unexpected delays may occur due to factors beyond our control such as logistics issues, customs clearance (for international orders), or Force Majeure Events. Shipping Charges: Shipping costs and free shipping thresholds vary by location and order value. Exact shipping fees will be calculated at checkout. 5. Returns and Refunds Return Window: You have 14 days from the delivery date to initiate a return, in accordance with Egyptian Consumer Protection Law No. 181/2018. Damaged or Faulty Products: If you receive a damaged or faulty product, you must contact us within 24 hours of delivery and provide clear images of the packaging and product(s). Return Conditions: Items must be unused, unworn, with labels intact, and in original packaging. Certain items, such as personalized products, earrings, swimwear, cosmetics, and hygiene-related products, may not be eligible for return based on Article 39 of the law. Refunds: Refunds are processed to the original payment method within a reasonable timeframe after we receive and inspect the returned items. For card payments, processing times may vary depending on your bank. 6. Intellectual Property All content on our website and related to our Service, including text, graphics, logos, and images, is the property of Fromhina LLC or its suppliers and subcontractors and is protected by intellectual property laws. Unauthorized use of this content is prohibited. You may not copy, reproduce, distribute, or commercially exploit any part of the Service without prior written consent from Fromhina LLC. 7. Limitation of Liability To the fullest extent permitted by Egyptian law , Fromhina LLC shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our Service or purchase of products, including but not limited to:
Lost profits or revenue;
Data loss or corruption;
Delays caused by third-party service providers;
Platform downtime or technical failures.
Our liability to you for any claim arising from the use of the Service shall not exceed the total amount paid by you for the relevant product during the last three months preceding the claim. 8. Governing Law & Dispute Resolution These Terms are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt. Any dispute arising from these Terms or the use of the Service shall first be resolved amicably through good faith negotiations between the parties. If the matter remains unresolved within thirty (30) days, either party may refer the dispute to mediation before resorting to litigation. If mediation fails, the competent courts of Cairo, Egypt shall have exclusive jurisdiction over any dispute. 9. Data Protection / Privacy We are committed to protecting your personal data in accordance with the Egyptian Personal Data Protection Law (No. 151/2020). By using our Service or placing an order, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy , which is incorporated into these Terms by reference. We only use your personal data to fulfill orders, communicate with you, and improve our services. 10. Changes to Terms We reserve the right to modify these Terms at any time. We will notify users of any significant changes by posting the updated Terms on our website or via email where possible. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. 11. Contact Us For any questions about these Terms or your order, please reach out to us at contact@fromhina.com
