FAQs

Orders & Payments
  • How do I place an order on fromhina?
    Browse by category or discover our curated edits, then simply add your favorite pieces to your cart and check out using your preferred payment method. It’s all online!
  • What payment methods do you accept?
    We currently accept credit and debit cards via secure payment gateways. Cash on Delivery is only available in Egypt.
  • Can I change or amend the items in my order once it has been placed?
    Unfortunately, once an order is placed and confirmed, it cannot be amended, but we are working on more flexible options in the future.
  • Can I use more than one promo code?
    Only one promo code can be applied per order. Make it count!
  • Will I have to pay customs or taxes on international orders (outside of Egypt)?
    Possibly. Customs duties and import taxes vary by country and are the responsibility of the customer. We don’t calculate or collect these fees at checkout.
Delivery
  • Do you deliver everywhere in Egypt?
    We deliver nationwide in Egypt. From Cairo to the coast, we’ve got you covered!
  • Do you ship internationally?
    Yes! We currently ship to most countries worldwide. If your country is available at checkout, we’ve got you covered. If you don't find your country listed, reach out to us on our social media or email us and we can make it work!
  • How long does delivery take?
    We aim to deliver all orders within 5 working days in Egypt and 7 working days internationally. Our team will be in contact with you to coordinate delivery.

  • Is shipping free?
    Yes! We offer free shipping for orders: - Egypt: EGP 1,700+ - GCC: SAR/AED/QAR 500+ or KWD/OMR 50+ - Other MENA: USD 200+ - US & Canada: USD/CAD 300+ - Europe: EUR 300+ For smaller orders, shipping fees will be calculated at checkout based on your location.

  • I missed the delivery — what now?
    No worries! Our couriers make up to 3 attempts to deliver your order. If you've missed all attempts or need to reschedule, just email us at contact@fromhina.com with your order number and preferred delivery date. We’ll sort it out.

  • Can I change my delivery address after placing the order?
    In Egypt: Yes, if the order hasn’t shipped yet. Email us at contact@fromhina.com with your order number and updated address. No extra charges apply (for now! 😉).
    Internationally: Unfortunately, we can't update international addresses once the order has been processed, so please double-check your info at checkout.

Returns
  • What is the return & exchange policy?
    In Egypt: We offer a 14-day return window from the delivery date — just make sure they’re unworn, unused, and in their original packaging. Unfortunately, for hygiene reasons, certain items like earrings, swimwear, and made-to-order pieces aren’t eligible for return. 
    International: Unfortunately, we are unable to process returns but we are working on more flexible options in the future.
  • How do I request a return or exchange?
    Shoot us an email at contact@fromhina.com with your order number and photos of the item. If it meets the conditions, we’ll walk you through the return process.
  • When will I receive my refund after a return request?
    Once we receive and inspect the returned item, we’ll issue a refund to your original payment method. This typically takes 7–10 business days, depending on your bank.
About Our Products

  • What kind of products does fromhina offer?
    We curate artisanal, bags, jewelry accessories, clothing, cosmetics and home décor made by exceptional local brands in Egypt.

  • What does “curated” mean?
    It means we carefully select every piece based on design, craftsmanship, and quality. We work closely with brands that align with our values, so what you see is truly special.

  • Are your products really artisanal?
    Yes! We partner with small, independent brands and artisans whose work reflects tradition, creativity, and attention to detail.

  • How do I pay for customs fees and VAT?
    Egypt: All values are inclusive of VAT.
    International: Upon receiving your order, you will be informed of the total customs fees and VAT to be paid and you can pay the courier.
  • Can I change or amend the items in my order once it has been placed?
    Unfortunately, once an order is placed and confirmed, it cannot be amended, but we are working on more flexible options in the future.
  • How long does delivery take?
    Egypt: We aim to delivery your order within 3-5 business days, depending on your location. Please note that business days are Saturday-Thursday and exclude public holidays.
    International: We aim to deliver your order within     7 business days. Once shipped, you’ll receive tracking details to follow your package’s journey.
  • I missed the delivery, how do I get the order reshipped?
    We understand that sometimes it’s challenging to be available for deliveries at all times. That’s why we ensure 3 delivery attempts to accommodate your schedule.
    If you have missed all the delivery attempts or wish to schedule the delivery at a specific date and time that suits you best, please reach out to our customer care team via email on contact@fromhina.com with your order number and delivery requests. We’ll gladly reschedule so you can receive your order at your convenience.
  • How can I change my delivery address or scheduled delivery date?
    Reach out to our customer care team via email on contact@fromhina.com with your order number and delivery updates and/or requests. Our team will be happy to guide you through the process.
    Please remember that if your order is already shipped, changing the address might not be possible or may incur additional fees.
    Note: Do keep in mind that modifying the delivery address could affect the delivery timeline, possibly causing a delay in receiving your order.
  • What is the return policy?
    Egypt: We offer a 14-day return window from the delivery date. Certain items such as personalized products, earrings, swimwear, may not be eligible for return. If you wish to return an item, please email us on contact@fromhina.com with a photo showing the item’s condition. Once confirmed, we will begin processing your return. Please be mindful that we are building a community of support for local artisans, so we cannot accept returns for items that are damaged or used. Returned items must be unused, unworn, with labels intact, and in original packaging. If your product is damaged or faulty, please send us an email showing the condition of your product within 3 days of the delivery date.
    International: Unfortunately, we are unable to process returns but we are working on more flexible options in the future.
  • When will I receive my refund after a return request?
    Once we’ve verified and processed your return, refunds typically take 7-14 business days to appear in your original payment method.
  • What is the exchange policy?
    We currently do not offer direct exchanges. However, you can return the item and place a new order for your desired product.
  • Which payment methods are accepted?
    We accept major credit/debit cards, Apple Pay, and STC Pay. Unfortunately, we do not offer COD (Cash on Delivery) at this time
  • Can I apply more than one discount code to my order?
    You can only use one discount code per order. Make sure to pick the code that gives you the best deal for your purchase.

Reach us on contact@fromhina.com with any other questions or feedback