Fromhina LLC – Privacy Policy

1. Introduction
Fromhina LLC (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the lawful and secure handling of your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website [fromhina.com] (the “Service”), including when you register an account, place an order, or contact us.
By using our Service, you consent to the collection and use of your information in accordance with this Policy.

2. Information We Collect
We may collect two types of information:
A. Personal Information
This includes any information that can identify you directly or indirectly, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (processed via third parties)
  • Account login credentials
  • Order history and preferences

B. Non-Personal Information
We may also collect non-personal, aggregated, or anonymized data about your use of the Service, such as:

  • Browser type and device information
  • IP address
  • Pages visited and time spent on the site
  • Referring/exit pages and click behavior

3. How We Use Your Information
We process your personal information for the following purposes:

  • To provide and maintain the Service
  • To process transactions and fulfill orders , including payment processing, shipping, and customer service
  • To improve the Service , including analytics, testing, and performance monitoring
  • To communicate with you , including sending transactional emails, promotional offers (with your consent), and updates
  • To respond to inquiries, support requests, and resolve disputes
  • To comply with legal obligations under Egyptian law

We will only process your data where we have a lawful basis to do so, including:

  • Performance of a contract (e.g., fulfilling your order)
  • Legitimate business interests (e.g., improving our platform)
  • Consent (e.g., marketing communications)
  • Legal compliance (e.g., responding to authorities)

4. Information Sharing and Disclosure
We do not sell, trade, or transfer your personal information to outside parties without your consent, except in the following cases:
A. Service Providers
We may share your information with trusted third-party vendors who assist us in operating our Service, conducting our business, or servicing you (e.g., logistics, payment processors, IT services). These providers are contractually obligated to keep your information confidential and secure.
B. Legal Requirements
We may disclose your information if required by law or in response to valid requests from government authorities, courts, or regulatory bodies.
C. Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. You will be notified via email or prominent notice on our website of any change in ownership or use of your personal data.

5. Payment Processing
We use third-party payment processors to handle transactions securely. When you make a purchase, your payment information (such as credit card details) is processed directly by these providers.
Fromhina does not store or directly process your payment information . Our payment partners are compliant with industry standards such as PCI-DSS to ensure your financial data remains protected.

6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These include:

  • Encryption of sensitive data
  • Secure servers and databases
  • Regular system audits and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours, as required by the PDPL.

7. Your Rights Under the PDPL
Under the Egyptian Personal Data Protection Law (No. 151/2020), you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information, subject to legal retention requirements
  • Object to or restrict certain types of processing
  • Withdraw consent at any time (for marketing or specific processing activities)
  • Lodge a complaint with the Egyptian Data Protection Authority (EDPA)

You may exercise these rights by contacting us at contact@fromhina.com.
Please note that some requests may be limited by law or contractual obligations.

8.Third-Party Links
Our Service may contain links to external websites operated by other companies or individuals. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party websites you visit.

9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content.
Cookies are small text files stored on your device that help us:

  • Remember your preferences
  • Track site traffic and performance
  • Provide targeted advertising (where applicable)

You may manage cookie settings through your browser. However, disabling cookies may affect the functionality of the Service.
For more information, please see our Cookie Policy , which is incorporated into this Privacy Policy.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make material changes, we will notify you by:

  • Posting the updated policy on our website
  • Sending a notification via email (if applicable)

Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us
If you have any questions about this Privacy Policy, need to exercise your data rights, or wish to report a concern, please contact us at contact@fromhina.com