Terms and Conditions of the Service Provided by Fromhina LLC

1. Introduction
Welcome to Fromhina LLC (“we”, “our”, “us”). By accessing or using our website [fromhina.com] or placing an order through our platform (the “Service”), you agree to comply with and be bound by these Terms and Conditions of the Service (“Terms”). Please make sure to read the Terms carefully before using our Service or placing an order.
These Terms apply to all users of the Service, including visitors, registered customers, and purchasers.

2. Use of the Service
Account Responsibility:
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Prohibited Activities:
You agree not to engage in any activity that interferes with or disrupts the Service or servers/networks connected to the Service. This includes but is not limited to:

  • Attempting to gain unauthorized access to the Service;
  • Using automated tools or bots to interact with the website;
  • Misrepresenting your identity or intent when using the Service. 

3. Purchases and Payments
Product Listings:
While we strive for accuracy, we do not guarantee that product descriptions, images, or other content are error-free or complete. We reserve the right to correct inaccuracies at any time.

Pricing:
All prices are listed in the applicable purchasing currency and are subject to change without prior notice. The price displayed at checkout is the final price you will be charged unless otherwise stated.

Payment Methods:
We accept various payment methods, including credit/debit cards . By providing a payment method, you represent that you are authorized to use it and authorize us to charge your payment method for the total amount of your order.

4. Shipping and Delivery
Delivery Timeframe:
We aim to deliver products within an estimated timeframe shown at the checkout screen depending on your geographical location; however, unexpected delays may occur due to factors beyond our control such as logistics issues, customs clearance (for international orders), or Force Majeure Events.

Shipping Charges:
Shipping costs and free shipping thresholds vary by location and order value. Exact shipping fees will be calculated at checkout.

5. Returns and Refunds
Return Window:
You have 14 days from the delivery date to initiate a return, in accordance with Egyptian Consumer Protection Law No. 181/2018.

Damaged or Faulty Products:
If you receive a damaged or faulty product, you must contact us within 24 hours of delivery and provide clear images of the packaging and product(s).

Return Conditions:
Items must be unused, unworn, with labels intact, and in original packaging. Certain items, such as personalized products, earrings, swimwear, cosmetics, and hygiene-related products, may not be eligible for return based on Article 39 of the law.

Refunds:
Refunds are processed to the original payment method within a reasonable timeframe after we receive and inspect the returned items. For card payments, processing times may vary depending on your bank.

6. Intellectual Property
All content on our website and related to our Service, including text, graphics, logos, and images, is the property of Fromhina LLC or its suppliers and subcontractors and is protected by intellectual property laws. Unauthorized use of this content is prohibited.
You may not copy, reproduce, distribute, or commercially exploit any part of the Service without prior written consent from Fromhina LLC.

7. Limitation of Liability
To the fullest extent permitted by Egyptian law , Fromhina LLC shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our Service or purchase of products, including but not limited to:

  • Lost profits or revenue;
  • Data loss or corruption;
  • Delays caused by third-party service providers;
  • Platform downtime or technical failures.

Our liability to you for any claim arising from the use of the Service shall not exceed the total amount paid by you for the relevant product during the last three months preceding the claim.

8. Governing Law & Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.
Any dispute arising from these Terms or the use of the Service shall first be resolved amicably through good faith negotiations between the parties.
If the matter remains unresolved within thirty (30) days, either party may refer the dispute to mediation before resorting to litigation.
If mediation fails, the competent courts of Cairo, Egypt shall have exclusive jurisdiction over any dispute.

9. Data Protection / Privacy
We are committed to protecting your personal data in accordance with the Egyptian Personal Data Protection Law (No. 151/2020).
By using our Service or placing an order, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy , which is incorporated into these Terms by reference.
We only use your personal data to fulfill orders, communicate with you, and improve our services.

10. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any significant changes by posting the updated Terms on our website or via email where possible.
Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

11. Contact Us
For any questions about these Terms or your order, please reach out to us at contact@fromhina.com